If your question isn't here, call +1 234 251 3063 or write to info@velocentrasolutions.com.
Where do you deliver?
We deliver to Kingsport, TN and communities within approximately 15 miles. A flat local delivery fee of $14.00 applies, and it is included on orders over $125.00. Addresses outside that area may be possible — call us and we will check before you order.
Can I choose the delivery date and time?
Yes. You pick a delivery date and a time window at checkout. We treat the date as a request and confirm it by email; if the date cannot be met we contact you before making the arrangement.
Do you offer same-day delivery?
Same-day delivery is not guaranteed through the website because it depends on what is in the cooler and our route that day. Call +1 234 251 3063 and we will tell you honestly whether we can do it.
Will my flowers look exactly like the photo?
The photo shows the style, scale and palette. Because flowers are a natural, seasonal product, variety, color tone and stem count can vary with the crop and the day's inventory. Where a variety is unavailable we substitute stems of equal or greater value in the same overall look.
Can I ask for no substitutions?
Add it to the order notes at checkout. If we cannot make the arrangement as specified we will call you to agree a change or cancel and refund the order rather than send something different.
Can I include a gift message?
Yes. Enter up to 300 characters in the gift message field at checkout and we write it by hand on a card that travels with the flowers. Delivery instructions like gate codes go in the order notes field.
What if nobody is home?
If it is safe and the weather allows, we leave the flowers in a sheltered spot and let you know. If not, we take them back to the shop and arrange a second attempt; a further delivery fee may apply for a repeat trip.
How do I pay?
Card payment is not switched on for this store yet. Orders placed on the site come to us as a request and we contact you to take payment before the arrangement is made. No card details are collected on the website.
Can I cancel or change an order?
Call +1 234 251 3063 or email info@velocentrasolutions.com at least 24 hours before the delivery date. Once an arrangement has been made or dispatched it cannot be cancelled, though we will always try to put a problem right.
Do you take wedding and funeral work?
Yes. Wedding and event florals are made to order and usually start with a call, and sympathy work is timed to the service. Contact us with the date and venue and we will confirm what is possible.