Shipping Policy

How and when we ship your order within the United States.

Where we ship

We currently ship to addresses within the contiguous United States. We do not ship internationally at this time.

Rates

Standard shipping is a flat $8.95 per order. Orders with a merchandise subtotal of $75 or more ship free with standard shipping.

Processing and delivery times

Orders are typically processed within 1–2 business days. Standard delivery typically takes 3–7 business days after dispatch. These are estimates, not guarantees; carrier delays, weather and holidays can affect delivery.

Order tracking

Once your order ships, we will email you a tracking number. If you have not received tracking information within 3 business days of ordering, please contact us. Contact us at suport@velocentrasolutions.com, +1 615-406-8848, or by mail at 19 Danforth St, Hoosick Falls, NY 12090, USA.

Damaged or lost packages

If your package arrives damaged or does not arrive, contact us within 7 days of the expected delivery date and we will work with you and the carrier on a resolution.