Privacy Policy

Velocentra Solutions LLC, 405 Widener Road, Kingsport, TN 37663, United States. For any privacy question, contact info@velocentrasolutions.com or +1 234 251 3063.

• Order information: your name, email address, phone number, billing address, the recipient's name and delivery address, the delivery date and window, and any gift message or delivery instructions you provide.
• Correspondence: what you send us by email, phone or through the contact form.
• Website information: your browser stores your shopping bag on your own device. Basic technical data such as IP address and browser type may be processed by our hosting provider to serve and secure the site.

We do not collect card numbers on this website. Card payment is not currently enabled here; when we take payment we do so separately and card details are handled by the payment provider, not stored by us.

• To prepare, confirm and deliver your order, and to contact you about it.
• To arrange payment for an order you have placed.
• To answer enquiries and handle any problem, claim or refund.
• To keep records required for tax and accounting purposes.

We do not sell your personal information, and we do not send marketing email unless you ask us to.

When you give us a recipient's name, address, phone number or message, we use it only to make and deliver that order. Please only share details you are entitled to share.

We share information only with service providers who help us run the shop — for example our website hosting provider, email provider and any payment provider we use to take payment — and only as far as they need it. We may also disclose information where the law requires it.

Order records are kept while they are needed to fulfil the order and afterwards for the period required by tax and accounting rules. Contact-form correspondence is kept only as long as it is useful for answering you.

You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete information we are not required to keep. Write to info@velocentrasolutions.com and we will respond within a reasonable period. Depending on where you live, local privacy law may give you additional rights, which we will honor when they apply.

This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

The site is served over an encrypted connection and we limit access to order information to the people who need it to run the shop. No website can promise perfect security, so we do not claim it — but we do take reasonable steps to protect what you send us.

See our Cookie Policy for details about local storage and cookies used on this site.

We update this page when our practices change. The date at the top shows when it was last revised.