Returns & Refund Policy

Fresh flowers, plants and arrangements are perishable and prepared for a specific delivery date, so they cannot be returned in the way a non-perishable product can. We would much rather fix a problem than argue about it — contact us and we will work it out.

• Call +1 234 251 3063 or email info@velocentrasolutions.com at least 24 hours before the delivery date to cancel or change an order at no charge.
• Inside 24 hours we may already have bought stems and started work, so a partial charge can apply.
• Once an arrangement has been made or has left the shop, it cannot be cancelled.
• Wedding, event and large sympathy orders may carry separate deposit and cancellation terms, which we set out in writing when the order is confirmed.

Tell us within 24 hours of delivery and send a photograph if you can. If flowers arrive damaged, substantially not as ordered, or fail well short of a reasonable vase life, we will replace the arrangement or refund it. That choice is made with you, not for you.

• Natural variation in flower color, shape, stem count and openness, and seasonal substitutions made as described in our Shipping & Delivery Policy.
• An incorrect or incomplete delivery address supplied with the order.
• Flowers left in heat, direct sun or without water after delivery, or plants not cared for as described on the care card.
• A recipient's refusal to accept a delivery where the address and date were correct.

Approved refunds go back to the original payment method once payment has been taken. The time it takes to appear depends on your bank or card issuer. Delivery fees are refunded where the delivery itself failed through our error.

Email info@velocentrasolutions.com or call +1 234 251 3063 with your order reference, the delivery date and a short description of the problem. We aim to respond within two business days.